Job no: 0060703
Location: Parkville
Role type: Full-time; Fixed Term for 12 months
Department/School: Student and Scholarly Services
Salary: UOM 5 - $83,159 - $95,518 p.a. plus 17% super
- Enhancing compliance and quality assurance to support international student diversity and regulatory excellence.
- Drive impactful improvements in compliance and quality assurance within a dynamic, fast-paced environment.
- Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families!
About the Role
As a Quality Assurance Officer within the Future Students Planning and Operations team, you play a crucial role in ensuring compliance with international education regulations. Reporting to the Manager, Quality Assurance and Compliance, your focus spans key offshore markets, supporting the University's strategic goal of diversifying the international student cohort.
Operating in a fast-paced environment, your responsibilities include improving business processes to align with external obligations like the ESOS Act and the National Code of Practice. Your role is pivotal in upholding quality standards and contributing to the University's commitment to excellence in international student engagement.
Your responsibilities will include:
- Support compliance with internal and external obligations as it relates to the Future Students directorate (including the ESOS Act and the National Code), including investigation of application documentation and timely administration of back-to-source verifications.
- Providing excellent service to students and staff through accurate and timely advice in response to email and OneCRM queries regarding compliance and undergraduate advanced standing.
- Maintaining the undergraduate advanced standing/credit precedent details in the University’s credit database.
- Supporting the assessment and granting of undergraduate advanced standing applications and applying credit to study plans.
Who We Are Looking For
We’re seeking a Quality Assurance Officer who not only possesses remarkable administration skills, showcasing unparalleled attention to detail and accuracy, but also exudes exceptional organisational prowess. You're a multitasker, with a proven track record of adeptly navigating and successfully managing multiple tasks concurrently. Communication is key in this role, and we're in search of an individual with high-quality written and verbal skills. Beyond that, we value someone who has demonstrated their ability to communicate and build relationships effectively with individuals spanning a broad spectrum of roles.
You will also have:
- A relevant tertiary qualification or an equivalent combination of relevant experience and education/training.
- Demonstrated experience in supporting compliance and quality assurance in a complex organisation.
- Understanding of the Education Services for Overseas Students Act 2000, including the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
For further information regarding responsibilities and requirements, please refer to the attached PD.
This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your New Team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
What We Offer You!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page!
About the University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be Yourself
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the details listed on the Position Description.
Position Description
